About Misela
Founded in 2008 by designer Serra Türker Bayır, Misela is an Istanbul-based luxury accessories brand known for its handcrafted handbags, travel accessories, scarves, and Made to Order collection. Every piece reflects Misela's commitment to timeless design, exceptional craftsmanship, and practical elegance. Misela has boutiques in Istanbul, Bodrum, and London, and ships worldwide through misela.live.
Every Misela bag is thoughtfully handcrafted by skilled artisans in Istanbul, Türkiye. We intentionally produce our collections in limited quantities, upholding the highest standards of craftsmanship, meticulous attention to detail, and enduring quality. We believe luxury should be made to last, creating pieces designed to be carried for years to come. This philosophy continues in our Made to Order collection, where every order is crafted from the ground up in our Istanbul atelier, with each design shaped by a unique combination of colours, details, and personalization.
Made to Order & Personalization
Misela's Made to Order collection offers a wide range of customizable silhouettes. Each design can be personalized with a choice of 12 base colours featuring our signature herringbone pattern, nearly 80 trim colour options, and an optional monogram. Every Made to Order piece is crafted from the ground up in our Istanbul atelier, with production taking approximately 20 business days.
Every Misela Made to Order piece is individually crafted after your order is confirmed, with production taking approximately 20 business days. Once complete, your order will be shipped within the estimated delivery timeframe shown on the product page. You'll receive a tracking number by email once your order has been shipped.
Made to Order items are eligible for return or exchange within 14 days of delivery, provided they have not been personalized with a monogram. Monogrammed pieces cannot be returned or exchanged unless they are incorrect or faulty.
Shipping & Delivery
Yes. Misela ships worldwide through misela.live. Shipping costs and estimated delivery times vary by destination and will be displayed at checkout.
Ready-to-ship items are shipped within the estimated delivery timeframe shown on each product page. Made to Order items require approximately 20 business days for production before shipping. Once shipped, orders within Türkiye typically arrive within 1–5 business days, while international delivery times vary by destination and will be displayed at checkout.
Yes. Once your order has been shipped, you'll receive an email containing your tracking number.
Returns & Exchanges
Misela accepts returns and exchanges of unused, undamaged items within 14 days of receiving your order. Items must be returned in their original packaging, including any signature packaging materials. Refunds are issued to the original payment method within 5–10 business days, excluding the original shipping fee. Monogrammed items cannot be returned or exchanged unless they are incorrect or faulty. To arrange a return or exchange, please contact our Customer Care team at customercare@misela.live or on WhatsApp at +90 549 586 07 00.
Yes. Items purchased on misela.live can be exchanged at a Misela boutique in the same country of purchase. Please bring your proof of purchase when visiting the store.
Payment
Misela accepts Visa, Mastercard, American Express, Google Pay, PayPal, Shop Pay, and other secure payment methods available at checkout. Available payment options may vary depending on your location and device.
Materials & Care
Misela products are crafted from premium leather, coated canvas featuring our signature herringbone pattern, raffia, exotic skins, and refined hardware. Our scarf collection includes designs crafted from silk, cotton, and wool blends.
To help preserve your Misela bag for years to come, avoid prolonged exposure to direct sunlight, moisture, perfumes, and oils. Gently clean your bag with a soft, dry cloth and store it in its original dust bag in a cool, dry place. For coated canvas styles, spot-clean with a damp cloth and mild soap. For more detailed care instructions, please visit our Product Care page.
Yes. If your Misela piece requires a repair, please contact our Customer Care team at customercare@misela.live. We'll be happy to assess your request and advise you on the next steps.
Stores & Contact
Misela has boutiques in Istanbul (Pera, Akaretler, and İstinyePark), Bodrum (Yalıkavak Marina), and London (Mayfair). Store addresses, opening hours, and contact details are available on our Stores page.
Our Customer Care team is available by email at customercare@misela.live or on WhatsApp at +90 549 586 07 00.
Account
No. You can place an order on misela.live as a guest. Creating an account allows you to track your orders, view your order history, save your details for faster checkout, and manage your account more easily.
Click "Forgot password?" on the login page and enter the email address associated with your account. We'll send you an email with instructions to create a new password.
